It is a common sight for speakers to dish out a lot of IT terms during IT presentation even though the audience are not that IT-savy. This is because those terms have been so internalized to them when they breathe and speak it.
This can also happen to any knowledge repository where everyone is so familar to its usage and unintentional habits like the following can develop over time:
It's in the wiki, how come you did not know/check/read it?
The requirements for a collaboration system and a knowledge repository system are different and wikis being so flexible and extensible should be managed carefully to avoid being non the wiser.
Some of the proposed solutions
- Establish the correct ettique of usage - Users should try to search for the information first instead of posting questions.
- Proper usage of tools - Users can use RSS or watches on changes to receive notification on any changes for those collaboration projects
- Inculcate responsibility - Content owners should guide other users to the published information when there are some important information to be disseminated instead of assuming users will pick up the information by themselves.
- Good organization structure - Users will be able to navigate to the required information through the use of content pages. Searches are only useful when people know what they are searching for. Users can also use tagging to categorize similar group of information.
- Linking to the information - Links to the wiki instructions should be placed prominently within forms and templates to remind or lead the users to any important instructions
- Clear and concise writing - It really helps the users to locate and understand the written knowledge easily
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