Reducing overheads and lead time

There was an discussion few days back to add a self-registration on our corporate wiki site. I thought it might be useful to share this story with everyone.

The reason is that we have an existing portal site with all the self help services for corporate purpose. The wiki was introduced subsequently for the purpose of knowledge sharing. By introducing the self-registration into the wiki, it will blur the lines and may confuse the end users on which site to go to.

However the reason given was that the self registration will allow the end user to set up the application fast and he could modify any information without go through the IT department. Otherwise he will need to produce the information to another team and wait for the other team to update the portal site.

This can be considered as a success story for enterprise 2.0 where users are realizing the power of new tools which they do set up new applications fast and easily without much programming. However, with this new trend emerging, there will be another a new set of problems to be addressed.